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Events

Education

Civics

/

About

Visit

Support

FAQs

FAQs

  • General information
  • Accessibility
  • Ticketing & Event Policies
  • Attending an Event
  • Membership & Support
  • Venue Rental
General information
What is the town hall?

Located in New York City’s theater district, Town Hall is a 501(c)(3) non-profit, 1,500-seat national landmark performance venue.

Are you city hall?

No. You can reach City Hall at 212-639-9675.

What are the hours of operation?

The Box Office is open Monday through Saturday from 12:00 p.m. until 6:00 p.m. It is closed on Sundays, except on performance days. The administrative office is open Monday through Friday from 9:30 a.m. until 5:00 p.m.

Is there a seating chart?

Yes. Click here to view our seating chart.

What time do doors open?

Generally, doors open one hour prior to performance time. Please check the event page for the specific schedule information.

How do journalists obtain interviews when writing about the town hall?

Please send your request to the Press Office at [email protected]

Are guns allowed?

No. Guns are not allowed on The Town Hall premises at any time. Please arrange to store your firearms at any local police station prior to your visit. Off duty Police Officers are not exempt.

Accessibility
Does the town hall have an elevator?

Yes. We have elevators controlled by an operator.

What services do you offer to support people with disabilities?

The Town Hall is committed to meeting the needs of our guests with disabilities and want to make your visit enjoyable and unforgettable. Please visit our Accessible Services page for a full range of our accommodations, programs, and policies.

Ticketing & Event Policies
How do I get tickets to an event?

Click the “Buy Tickets” link on any event page to purchase tickets online. Tickets for most events are sold through Ticketmaster and can be purchased directly at Ticketmaster.com. Additionally, tickets are available three weeks prior to a performance at our Box Office.

How do I access pre-sale tickets exclusive to The Town Hall?

Presale codes, when available, are for supporters and members of The Town Hall. Visit our Membership page to become a member now.

What happens if I lose my ticket?

For assistance with lost tickets, please contact the original point of sale. If you are unsure of your original point of sale, have a government-issued ID and purchasing credit card ready when contacting or visiting the Box Office.

What happens if my event is postponed or canceled?

In the event of a postponement, all tickets will be honored. In the unlikely circumstance that an event is canceled or postponed, a refund is available at point of purchase. The original form of payment would be refunded if you purchased your tickets from the Box Office. To process a full refund, all tickets must be present. All tickets purchased through Ticketmaster will be automatically refunded.

I’m having trouble ordering tickets online. Who can I contact to assist me?

Contact our Box Office at 212-997-6661 or email [email protected].

What is the refund policy for tickets?

All sales are final. No refunds or exchanges are permitted unless due to the cancellation or postponement of an event.

Can someone else pick up my tickets at the box office?

Yes. Contact your original point of purchase to add an additional name to the order as an alternate pickup.

How do I pick up my tickets at Will Call?

Will Call tickets are available two hours before show time. Please have a government issued ID, the credit card used for purchase, and order number ready.

Are there discounts for groups?

Discounted group tickets are available for select performances. Please contact our Box Office at 212-997-6661. All persons entering the venue, regardless of age, must have a ticket.

Attending an Event
Is photography permitted inside the theater?

No photography is permitted inside the theater.

Is outside food or drink allowed in the theater?

No outside food or beverages are permitted, unless medically necessary. For individuals with special food needs, please contact our offices 48 hours prior to the performance at 212-997-1003 so we can make the necessary advance arrangements.

Is there a coat check?

No.

What is Town Hall’s policy on bags (shopping bags, suitcases, etc.)?

Bags are allowed and are subject to search upon entry. Please note, since there is no coat check, we strongly recommend that you do not bring bulky items like luggage or multiple shopping bags.

Is there a lost & found?

Yes. Please contact our House Manager at 212-997-0113.

Do you recommend any restaurants in the vicinity?

Yes! Please visit our Neighborhood Partners page here for some restaurant recommendations.

Membership & Support
What are the benefits of becoming a sustaining member?

Member benefits include opportunities to attend Town Hall’s annual Friends of the Arts dinner and awards presentation, purchase exclusive event tickets before they go on sale to the general public, and seat naming rights. Visit our Membership page to learn more.

How do I become a sustaining member?

Visit our Membership page to become a member

How do I make a contribution?

Tax-deductible contributions can be made by visiting our Donate Now page or by calling Donna Banks at 212-997-1003 x23.

Venue Rental
Can I rent the facilities at the Town Hall?

Yes. For more information visit our Venue Rental page.

FAQs • The Town Hall